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Development of an All-in-One Restaurant Management and Review Platform

netguru.com

Food & Beverage

Information technology

Challenges in Restaurant Operations and Review Credibility

Restaurant owners struggle with fragmented digital tools, leading to inefficiencies, increased human error, and time-consuming workflows. Diners face unreliable reviews that cost the UK economy £23bn annually. Existing solutions lack integration, intuitive design, and verified credibility.

About the Client

A tech-driven platform combining restaurant management tools with a curated review directory to empower food businesses and diners.

Key Goals for the Platform

Centralize restaurant management tools into a single platform
Create a trustworthy review system with verified users
Develop a personalized recommendation engine using AI
Enable seamless integration with third-party services (e.g., delivery, payments)
Design intuitive interfaces for non-tech-savvy users

Core System Capabilities

Integrated dashboard for bookings, delivery, payments, and catering
AI-driven recommendation engine for personalized dining suggestions
Verified review system with professional food critics
Open API for third-party integrations (e.g., Stripe, SendGrid)
Cross-platform mobile apps (iOS/Android) with synchronized workflows
Metasearch engine for contextual queries (e.g., 'date-friendly vegan spots')

Technology Stack

React Native for cross-platform mobile development

Node.js for backend services

Flutter for future scalability

Cloud-based infrastructure for scalability

Third-Party Integrations

Stripe for payment processing
SendGrid for email automation
Third-party APIs for delivery services, booking systems, and catering
Developer portal for API contributors

Non-Functional Requirements

High scalability to support 1.89M+ restaurants
Robust security for user data and transactions
Low-latency performance for real-time recommendations
Cross-platform compatibility (web, iOS, Android)
User-friendly design for non-technical staff

Expected Business Impact

Streamlined restaurant operations through centralized management, reduced time spent on administrative tasks, and increased customer trust via verified reviews. The platform aims to become an industry standard, supporting 15,000+ businesses and 150,000+ users globally, with a proprietary metasearch engine enhancing personalized dining experiences.