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Development of an All-in-One Booking Platform for Travel and Leisure Industry B2B Providers
  1. case
  2. Development of an All-in-One Booking Platform for Travel and Leisure Industry B2B Providers

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Development of an All-in-One Booking Platform for Travel and Leisure Industry B2B Providers

artkai.io
Hospitality & leisure
Fintech
eCommerce

Challenges in B2B Travel Operations Management

Travel industry B2B providers face operational inefficiencies due to fragmented systems for bookings, inventory management, and customer relationship management. Existing solutions prioritize traveler needs over provider requirements, creating barriers to scaling operations, managing multi-channel distribution, and maintaining secure payment processes.

About the Client

A technology company specializing in end-to-end digital solutions for travel and leisure service providers, including tour operators, adventure parks, and cultural attractions.

Platform Development Goals

  • Create a centralized booking management system for tours and leisure activities
  • Enable seamless integration with major Online Travel Agencies (OTAs)
  • Implement secure, multi-currency payment processing with flexible payment options
  • Develop scalable CRM and analytics tools for business growth

Core System Capabilities

  • User-friendly booking interface for customers
  • Inventory management with real-time availability updates
  • Multi-channel CRM with customer data tracking
  • Automated notification system (SMS/email)
  • OTA integration management dashboard
  • Multi-currency payment gateway with 256-bit encryption
  • Reporting and analytics with export capabilities

Technology Stack Requirements

TypeScript
React.js with Redux
Next.js framework
AWS cloud infrastructure
REST API with Swagger documentation
React Native for mobile components

External System Integrations

  • Expedia Partner Solutions
  • Viator API
  • GetYourGuide for Business
  • PayPal Commerce Platform
  • Stripe Payment Processing
  • Giropay/Sofort (DACH region)
  • WeChat/Alipay (Asia region)

System Performance Criteria

  • 256-bit SSL encryption for all transactions
  • Real-time data synchronization across integrated platforms
  • Horizontal scalability for 10M+ monthly bookings
  • 99.9% system uptime SLA
  • Cross-platform compatibility (desktop/mobile/tablet)
  • Multi-language and regional compliance support

Expected Business Outcomes

The platform will enable travel providers to increase booking conversion rates by 40% through streamlined operations, expand market reach via 15+ OTA integrations, reduce payment processing costs by 30%, and improve customer retention through personalized CRM capabilities. Security enhancements will ensure compliance with global financial regulations while supporting 16+ currencies for international transactions.

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