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The existing chatbot triage system failed to categorize customer inquiries effectively, leading to delayed resolutions, poor feedback reporting, and declining CSAT scores. Diversified product offerings exacerbated workflow inefficiencies, resulting in increased operational costs and inability to meet evolving customer needs.
A global, tech-driven solar technology company specializing in advanced solar power plant design tools and AutoCAD plugins used across 50+ countries, with a focus on renewable energy innovation.
Expected to reduce call center inquiries by 4x through intelligent routing, shorten average resolution time by 60%, and increase CSAT scores by 30% within 6 months. The solution will enable data-driven decision-making across 200+ active projects and support €20M+ annual renewable energy funding initiatives.