Development of an AI-Powered Knowledge Base Chatbot for Public Sector Legal and Customs Queries

The client requires a Proof of Concept to demonstrate how AI can provide fast, accurate answers to complex customs-related questions by utilizing an internal knowledge base. The existing documentation is extensive, making manual retrieval inefficient, and there is a need for an interactive, multilingual chatbot that can assist users in navigating regulations quickly and reliably.

A specialized government agency or public institution managing a large repository of regulatory and legal documents related to customs and import/export laws, seeking to implement an AI-driven knowledge assistance platform.

• Create a functional prototype demonstrating AI-based retrieval and response generation for public sector customs and legal queries.
• Implement a retrieval-augmented generation (RAG) framework to ensure accurate, source-cited answers from an extensive document library.
• Support multiple languages to facilitate international and diverse user access.
• Design the system to handle large, multi-format document repositories and to be easily manageable by administrators.
• Ensure seamless integration with existing government or public sector websites or platforms.
• Guarantee data privacy, conversation context management, and the ability to restart or reset dialogues.

• Utilize public sector knowledge base (customs legal documents) for precise, regulation-specific responses.
• Fallback to embedded AI knowledge model when database information is unavailable.
• Cite the sources of information where applicable to maintain transparency.
• Maintain conversation history for contextual follow-up questions.
• Allow users to restart conversations with prior histories disabled for privacy.
• Support seven key European languages, with potential for future language addition.
• Filter user inquiries to ensure relevance to customs, import/export laws, and regulations.
• Provide an admin interface to add, review, or delete documents in the knowledge repository.
• Integrate seamlessly into existing websites or testing environments.
• Support multiple document formats, including DOC, DOCX, PDF, TXT, and HTML.
• Design for scalability and future integration with alternative AI models.

• Existing knowledge base or document repository for customs and legal documents
• Website or user interface for access and testing
• Administrative management system for document control

• Scalability to handle increasing document volume and user queries
• Response time within 2-3 seconds for each user query
• High accuracy and reliability in responses, targeting legal/official information sources
• Multilingual support for at least seven European languages, with scalability for additional languages
• Robust security measures to protect sensitive data and user privacy
• Compliance with data privacy standards and regulations

The development of this AI-powered chatbot aims to deliver quick, accurate, and transparent responses to customs-related inquiries, significantly reducing response times and improving user satisfaction. It will enhance the efficiency of knowledge retrieval within the client organization, support multilingual international users, and lay a foundation for scalable, future-proof AI solutions—providing a strategic advantage in digital government services and legal compliance management.