Development of an Advanced Ship Property Management and Workflow Automation System

The client faces inefficiencies in managing passenger data, safety procedures, onboard purchases, and cargo logistics on cruise ships, leading to operational delays and suboptimal passenger experience. The existing systems require major updates to accommodate modern operational demands and integration needs, hindering scalability and responsiveness.

A mid-sized logistics company specializing in maritime freight operations, seeking to enhance its vessel management and onboard workflow automation to improve operational efficiency and passenger experience.

• Extend and improve onboard passenger management capabilities, including storing detailed passenger information and preferences.
• Develop comprehensive safety and rescue module for efficient safety protocol management.
• Implement a unified cash management system for onboard purchases and billing.
• Enable detailed tracking of ship movements, cargo logistics, and inventory management to optimize resupply and loading/unloading processes.
• Streamline workflows to increase staff productivity and enhance passenger experience during voyages.
• Attract new service providers, expand operational capacity, and improve compliance and safety standards.

• Passenger Check-in Module: Stores passenger data including passports, birth dates, nationalities, addresses, preferences, and medical information.
• Safety Management Module: Manages lifeboats, muster station checklists, and safety protocols for rescue operations.
• Cashbook Module: Aggregates and manages onboard purchase data for easy billing at checkout.
• Ship and Cargo Data Management Module: Tracks vessel movements, stopovers, cargo loads, and unloading times.
• Inventory Management Module: Monitors onboard stock levels and coordinates timely resupply operations.

• Passenger data sources (passport and preferences databases)
• Safety and rescue protocol systems
• Financial institutions or POS terminals for onboard transactions
• Ship navigation and cargo tracking systems

• Scalable architecture capable of supporting expanding fleet operations
• High performance with minimal latency for real-time data access
• Robust security measures protecting passenger and operational data
• Reliable uptime and disaster recovery planning

The implementation of this comprehensive maritime management system is expected to streamline cruise ship workflows, significantly increase staff productivity, and improve passenger satisfaction. The new solution aims to attract additional service providers, support increased vessel operations, and enhance safety and compliance standards, ultimately resulting in higher operational efficiency and revenue growth.