Development of an Advanced E-commerce Platform with ERP Integration for Wholesale B2B Operations

The client faces inefficiencies in their existing ecommerce system, including limited integration with their ERP, difficulties managing complex transactions such as partial or full invoice payments, outdated data synchronization, and a suboptimal user interface that hampers customer engagement. These issues hinder operational efficiency and customer satisfaction in a high-volume B2B environment.

A large wholesale distributor specializing in industrial truck parts, seeking to optimize their B2B sales and procurement processes through an upgraded digital platform.

• Streamline and modernize the ecommerce system to support complex transaction processes, including partial and full invoice payments.
• Establish robust, real-time integrations with ERP systems to enhance data accuracy and operational efficiency.
• Improve user experience with dynamic, engaging frontend components such as featured products, recent orders, and customizable CMS widgets.
• Increase customer engagement and repeat business through a more intuitive and interactive platform.
• Achieve operational efficiency gains, reducing manual processing time and improving data management.

• Backend infrastructure capable of handling complex data transactions and supporting integrations.
• Custom integration modules for sending orders to ERP, retrieving invoice, inventory, and account details, and updating user information in real time.
• Features for processing partial and full invoice payments.
• Dynamic homepage components including featured products, recent orders, a shop-by-application banner, and category sliders.
• CMS widgets allowing for customizable content updates to enhance user engagement.

• ERP system (e.g., Dynamics 365) for real-time data synchronization and transaction processing
• Payment gateways supporting partial and full invoice payments
• Content Management System (CMS) for customizable homepage widgets

• High system scalability to manage large data volumes and user concurrency
• Real-time data syncing with ERP system to ensure up-to-date information
• Reliable security protocols for sensitive transaction and customer data
• High performance to ensure swift user interactions and page load times
• Maintainability and extensibility for future feature enhancements

The upgraded platform is expected to significantly improve operational efficiency by streamlining transaction workflows and integrating data management. Enhanced user engagement features aim to reduce bounce rates and increase customer retention. The platform's capabilities for handling complex payments and real-time data updates will facilitate smoother B2B transactions, leading to increased sales and customer satisfaction.