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Automotive dealerships in North America and Australia rely on manual processes (pen-and-paper systems) for managing courtesy rides, valet services, and parts deliveries. This results in frequent errors, lost requests, inefficient routing, and poor customer satisfaction scores (CSI), negatively impacting overall service perception despite quality vehicle maintenance.
SaaS provider specializing in logistics automation solutions for automotive dealerships
Implementation of this platform is expected to reduce operational errors by 90%, decrease cost per trip by 35%, and improve customer satisfaction scores by 25% through real-time tracking and proactive communication. The AI automation will enable dealerships to handle 200% more service requests without additional staff, while Uber integration provides flexible capacity management during peak periods.