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Development of AI-Powered Customer Engagement Platform
  1. case
  2. Development of AI-Powered Customer Engagement Platform

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Development of AI-Powered Customer Engagement Platform

unosquare.com
Retail
eCommerce
Information technology

Current System Limitations

Legacy systems lack real-time personalization capabilities, fragmented customer data across platforms, and inability to predict purchasing trends, resulting in declining customer retention and missed revenue opportunities.

About the Client

Multinational retail chain operating both physical stores and digital platforms, seeking to enhance customer personalization and operational efficiency.

Project Goals

  • Implement unified customer data management
  • Enable AI-driven product recommendations
  • Integrate predictive analytics for demand forecasting
  • Improve cross-channel marketing automation

Core System Requirements

  • Real-time customer profile aggregation
  • Machine learning model for purchase prediction
  • Dynamic content personalization engine
  • Multi-channel campaign management dashboard
  • API-first architecture for third-party integrations

Technology Stack

Python (TensorFlow/PyTorch)
Node.js microservices
React.js frontend
AWS cloud infrastructure
MongoDB Atlas

System Integrations

  • Existing ERP systems
  • Payment gateways
  • CRM platforms
  • Inventory management APIs
  • Third-party analytics tools

Operational Requirements

  • 99.9% system availability
  • Sub-200ms API response times
  • GDPR-compliant data handling
  • Horizontal scalability to 10M+ users
  • Automated CI/CD pipeline

Business Impact Forecast

Anticipated 35% increase in customer retention, 25% boost in average order value through personalized recommendations, and 40% reduction in marketing campaign deployment time, positioning the client as a digital innovation leader in retail.

More from this Company

Development of an AI-Powered Customer Engagement Platform for a Retail Chain
Development of an AI-Powered Customer Engagement Platform for a Global Retail Chain
Modernization of Retail E-Commerce Platform
Digital Transformation Platform for Multi-Industry Operations
Development of Scalable E-commerce Platform with Integrated Inventory Management