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Development of AI-Driven Virtual Advisor Platform for Enhanced Customer Service

ailleron.com

Financial services

Information technology

Challenges in Traditional Customer Service Delivery

Existing customer service channels suffer from limited accessibility, inconsistent availability, and inability to provide personalized financial guidance, resulting in customer dissatisfaction and operational inefficiencies.

About the Client

Leading Greek financial institution seeking to innovate customer service through virtual banking solutions

Key Goals for Virtual Banking Transformation

Implement 24/7 virtual advisor service with real-time interaction capabilities
Enhance customer satisfaction through personalized financial guidance
Reduce operational costs through digital channel adoption
Establish competitive differentiation in the Greek banking sector

Core System Capabilities

Live video consultation with virtual advisors
AI-driven financial recommendation engine
Secure document sharing and digital signature functionality
Multi-channel integration (web, mobile, kiosks)
Real-time account management and transaction support

Technology Stack Requirements

Artificial Intelligence/Machine Learning frameworks

WebRTC for real-time communication

Cloud-native architecture (AWS/Azure)

Blockchain for secure transactions

Biometric authentication systems

System Integration Needs

Core banking systems (CBS)
Customer Relationship Management (CRM)
Payment gateways
Identity verification services
Analytics platforms

Performance and Security Standards

24/7 system availability (99.99% uptime)
GDPR and PSD2 compliance
Multi-layered security architecture
Scalable infrastructure for peak loads
Low-latency video streaming capabilities

Expected Business Outcomes

Projected 40% reduction in customer service costs, 25% increase in customer satisfaction scores, and 15% growth in digital channel adoption within the first year of implementation, positioning Piraeus Bank as a regional leader in banking innovation.