Development of a Worker-Shifts Marketplace Platform for Hospitality Staffing

The client team experiences difficulties in efficiently matching hospitality workers to available shifts due to manual processes, fragmented communication channels, and lack of a centralized platform. This causes delays, lower worker engagement, and challenges in ensuring reliable staffing coverage during peak times.

A mid-sized hospitality staffing agency seeking an efficient digital platform to connect hospitality workers with short-term shift opportunities, enabling quick applications, secure payments, and trusted reviews.

• Create a mobile and web-based marketplace that allows managers to post shift opportunities quickly.
• Enable workers to browse, apply, and accept jobs in real-time via a seamless interface.
• Implement a reputation system with ratings and reviews for workers to enhance trust and quality assurance.
• Facilitate secure communication channels between managers and workers.
• Integrate a secure payment system to handle hourly rates and financial transactions efficiently.
• Ensure platform scalability and data security to support growing user bases and sensitive information.

• Job posting module allowing managers to create and publish shift opportunities with details such as time, role, and hourly rate.
• Application and accept system enabling workers to apply for shifts and managers to review applications in real-time.
• User profiles with ratings, reviews, and hourly rate information for both workers and managers.
• Messaging system for secure communication between managers and workers.
• Integrated payment gateway supporting secure transactions and hourly rate payments.
• Notification system to alert users about new shifts, application statuses, and payment confirmations.
• Admin dashboard for platform management, reporting, and oversight.

• Payment gateways for secure financial transactions
• Messaging or notification services (e.g., Firebase, Twilio)
• User review/rating systems
• Authentication and identity verification services

• Platform should support scalability to handle at least 10,000 concurrent users initially, with scalable infrastructure.
• Response time under 2 seconds for core functionalities.
• Secure handling of personal and payment data in compliance with industry standards (e.g., GDPR, PCI DSS).
• High availability with 99.9% uptime commitment.
• Mobile-optimized UI with seamless experience across devices.

The implementation of this platform is expected to significantly improve staffing efficiency, reduce shift fill times, and enhance worker satisfaction through transparent ratings and reviews. Anticipated outcomes include a 30% reduction in time-to-fill shifts and a notable increase in platform engagement, leading to stronger client retention and expanded market reach.