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Development of a Whitelabeled B2B SaaS Telemedicine Platform

sevencollab

Medical

Challenges in Delivering Comprehensive Telemedicine Services

Online Clinic sought a robust and scalable SaaS platform to facilitate real-time telemedicine appointments, integrate with existing clinic workflows, and ensure compliance with stringent healthcare regulations. They needed a solution encompassing patient communication, medical history management, treatment planning, and secure data handling, all within a whitelabeled framework.

About the Client

Online Clinic is a healthcare technology company providing a SaaS-based telemedicine platform for clinics to deliver online healthcare services to patients. They aim to offer a customizable, whitelabeled solution to healthcare providers.

Project Goals

Develop a fully functional, whitelabeled SaaS telemedicine platform for clinics.
Enable secure and real-time audio/video consultations between doctors and patients.
Ensure compliance with all relevant Canadian and US healthcare regulations (HIPAA, PHIPA, PIPEDA, WCAG 2.1).
Provide key practice management functionalities to streamline clinic operations.
Facilitate seamless integration with third-party services like payment gateways, fax services, EHR systems, and medical billing solutions.

Core Platform Functionality

Patient App with audio/video/chat tools
Doctor's App with audio/video/chat tools and referral management
Appointment scheduling (scheduled and walk-in)
Personal calendars for patients and doctors
Treatment planning and medication tracking
Electronic Patient Health Records (EHR)
Secure messaging and notifications (SMS, email)
eForms and questionnaires
Admin panel for clinic management
Integration with payment processing (Stripe)
Integration with fax services (SRFax)
Integration with medical billing services (ClinicAid)
Integration with Vonage Video API
In-session charting and document sharing

Technology Stack

SaaS Architecture

Real-time Communication (WebRTC or similar)

Secure Data Storage (Cloud-based)

API Integrations

Frontend Framework (e.g., React, Angular, Vue.js)

Backend Framework (e.g., Node.js, Python/Django, Ruby on Rails)

Third-Party Integrations

Stripe (Payment Gateway)
SRFax (Fax Service)
ClinicAid (Medical Billing)
Vonage Video API
EHR Systems (Various, integration needs to be flexible)

Non-Functional Requirements

Scalability to handle a growing number of clinics and patients
High availability and reliability
Robust security measures to protect patient data (HIPAA, PHIPA, PIPEDA compliance)
WCAG 2.1 compliance for accessibility
Performance optimization for real-time video and audio sessions
Secure data encryption at rest and in transit

Expected Business Impact

Successful development and launch of this platform will enable Online Clinic to expand its market reach by offering a comprehensive, compliant, and customizable telemedicine solution to a wider range of clinics. It will position them as a leader in the B2B SaaS telemedicine space, driving recurring revenue and establishing a strong brand presence. The whitelabeling capability will allow clinics to seamlessly integrate the platform into their existing branding and workflows, leading to increased adoption and customer satisfaction.