Development of a WebRTC-Based Remote Inspection and Damage Assessment Platform

The client requires a scalable, easy-to-use digital solution to facilitate remote damage inspections and claims assessments across multiple regions. Current manual and on-site inspection methods are time-consuming, costly, and limited in scalability, hindering rapid claims processing in a competitive market.

A large, global insurance provider seeking to enhance claims processing efficiency through remote damage inspections and assessments.

• Develop a secure, WebRTC-enabled web platform supporting remote damage inspection and assessment functionalities.
• Ensure the platform is user-friendly, compatible across all internet-connected devices without app downloads.
• Support multiple use cases including damage reporting, geolocation, photo and video capture, annotations, and integration with existing systems.
• Enable multilingual support to facilitate global deployment, starting with core languages.
• Implement real-time monitoring dashboards for usage, quality assurance, and performance metrics.
• Design the architecture for ongoing development, scalability, and flexible feature additions.
• Guarantee data security with compliant storage options aligned with regional regulations.
• Provide consistent support and training for widespread global deployment.

• Geolocation display of participants during sessions
• Capture and upload high-resolution pre- and post-inspection photos
• Record and store high-quality video footage of damage sites
• Real-time screen annotation capabilities during live sessions
• Built-in REST API support for integration with existing claims and management systems
• Multilingual interface with easy language addition and switching
• Support for branding, customized notifications, and whitelabeling for partners

• Claims management systems
• Customer relationship management (CRM) platforms
• Regional data storage services
• Notification and messaging services

• High availability with 99.9% uptime
• Low latency connectivity across regions, optimized via global deployment
• Robust security measures including data encryption, access controls, and compliance standards
• Scalability to accommodate hundreds of users simultaneously
• Multilingual support with easy expansion

The implementation of this remote inspection platform aims to significantly reduce claims processing times, enabling faster damage assessments and claim resolutions. Expected outcomes include increased operational efficiency, lower costs associated with on-site inspections, and improved customer satisfaction through seamless and accessible remote services. The platform is projected to support global deployment with consistent performance, facilitating expanded market reach and compliance adherence.