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The client's initial web platform, developed by another vendor, exhibited critical functionality issues, rendering it unsuitable for market use. There was an urgent need to automate key business processes, streamline communication between benefit applicants/recipients and coaches, and ensure reliable notification systems to handle high-volume interactions while maintaining compliance and accessibility standards.
An educational coaching and consulting company dedicated to assisting individuals with disabilities in navigating insurance benefit claims, providing expert resources, and connecting them with medical professionals for disability evaluations.
The platform will streamline insurance benefit processes for individuals with disabilities, reducing administrative overhead by 40% through automation. The notification system will ensure critical communication reliability, while the smart search and CRM integrations will save 20+ hours weekly in document management tasks. Real-time payment tracking and communication hub functionality will enhance operational efficiency, directly contributing to a 25% increase in successful benefit claims processed monthly.