Development of a Unified Workforce Management Platform for Remote Service Providers

The client faces inefficiencies due to multiple disparate applications for workforce management, requiring team members to juggle numerous login credentials and browser tabs. This setup hampers productivity, leads to resource strain, and complicates performance monitoring. The client seeks an integrated platform to centralize tools, enable single sign-on, and improve overall team efficiency.

A mid-sized organization providing remote workforce management solutions aiming to streamline employee workflows and enhance productivity.

• Develop a centralized web application consolidating key workforce management tools to enhance efficiency and user experience.
• Integrate third-party solutions via API and Single Sign-On (SSO) to streamline login processes and improve security.
• Create features to monitor work hours, manage breaks, clock in/out, track professional development, and facilitate team communication.
• Ensure the platform is well-tested with over 90% test coverage and is maintainable for ongoing updates.
• Deploy a scalable architecture supporting multiple users with incremental onboarding, aiming for adoption by the entire organization (up to 350 users).
• Implement CI/CD pipelines for automatic deployment, secure infrastructure, and agile development practices such as Scrum.

• Professional Development Dashboard: View courses, track progress, and access training resources via an integrated Learning Management System.
• Team Break Management: Display available break slots, durations, and real-time team break status.
• Attendance & Time Tracking: Enable clock-in/out, break management, shift scheduling, and historical work data access.
• Administrative Dashboard: Monitor team activity, send announcements, and manage team status.
• Single Sign-On (SSO): Integrate secure authentication via an external identity provider to streamline user login across all services.
• APIs & Webhooks: Integrate third-party solutions for additional functionalities such as notification systems or external databases.

• Third-party LMS platforms for professional development courses
• Identity providers for SSO (e.g., Okta)
• APIs and Webhooks for real-time communication and data synchronization

• Over 90% code coverage in testing during development
• Secure login via OAuth 2.0 / OIDC protocols
• Scalable architecture to support at least 350 concurrent active users
• Automated deployment with CI/CD pipelines
• Responsive, user-friendly UX with quick load times and minimal downtime

The platform aims to significantly increase workforce productivity by consolidating multiple tools into a single, easy-to-use interface. Expected outcomes include time savings through single sign-on, improved performance monitoring, and higher engagement in professional development activities. The project will facilitate scalable growth, support organizational efficiency, and enable data-driven workforce management, reflecting success through increased user adoption and operational savings.