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Development of a Unified Online Collaboration and Workflow Management Platform
  1. case
  2. Development of a Unified Online Collaboration and Workflow Management Platform

Development of a Unified Online Collaboration and Workflow Management Platform

emerline.com
Business services
Other industries

Identified Challenges in Organizational Business Processes and Team Collaboration

The client faces difficulties in task progress tracking, maintaining transparency of business workflows, managing frequent meetings for updates, and collaborating efficiently across teams. Existing systems are disjointed, leading to inefficiencies and limited visibility into ongoing projects.

About the Client

A mid-sized enterprise seeking to enhance team productivity, streamline business processes, and improve collaboration across departments via a scalable web-based platform.

Goals for Enhancing Business Processes and Team Productivity

  • Create a scalable, web-based collaboration platform to organize and automate various business workflows.
  • Implement comprehensive task and process monitoring to improve transparency and accountability.
  • Reduce the number of 'update' meetings by providing real-time, centralized dashboards.
  • Enable seamless data integration from multiple external and internal systems such as Google Drive, Trello, Jira, Office 365, etc.
  • Allow users to customize and configure workflows tailored to their business needs.

Core Functionalities for an Advanced Collaboration Platform

  • Widget framework enabling creation, customization, and synchronization of visual system components.
  • Support for multiple widgets that can be linked and share data to produce comprehensive summary boards.
  • Multi-tenant architecture ensuring data isolation and security within a SaaS environment.
  • Predefined templates for various business areas such as design thinking, marketing, client management, etc.
  • Capability for users to create, automate, and monitor workflows and business processes.

Preferred Technologies and Architectural Stack

Frontend: JavaScript, React, Redux, Handsontable
Backend: Node.js, TypeScript, Nest, Express
NoSQL: Google Datastore
Microservices: GoLang

Necessary System Integrations for Data and Workflow Automation

  • Google Drive
  • Trello
  • Jira
  • Office 365
  • Other external data sources and collaboration tools

Critical Non-Functional System Requirements

  • Highly scalable with support for expanding widget numbers and user load
  • Robust security and data isolation per tenant
  • Performance optimization to ensure real-time data synchronization
  • Reliable uptime with deployment on cloud infrastructure (e.g., GCP, Kubernetes)

Projected Business Benefits and Expected Outcomes

The new collaboration platform aims to enhance organizational efficiency by automating workflows, improving task visibility, and reducing unnecessary meetings. Expected outcomes include increased team productivity, improved process transparency, and flexible system configuration to adapt to evolving business needs, similar to achieving a scalable, multi-process management solution capable of supporting diverse organizational functions.

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