Development of a Unified Microservices Platform for Insurance Operations Optimization

The client manages insurance operations with multiple disparate back-office platforms used by different internal teams and affiliated entities. This fragmentation hinders efficiency, increases manual work, and compromises data accuracy, security, and accessibility. The client needs a unified, modern platform to streamline collaboration, enhance data integrity, and improve customer engagement.

A large insurance provider offering various products, seeking to improve operational efficiency, data accuracy, and customer experience through digital transformation.

• Develop a modern, microservices-based platform to manage insurance workflows efficiently.
• Consolidate data from multiple legacy systems into a single, standardized repository to eliminate discrepancies.
• Reduce operational costs by implementing scalable infrastructure and automation strategies.
• Enhance collaboration between internal teams and affiliated entities through a unified platform.
• Improve customer engagement by deploying a user-friendly website with automation features.
• Implement robust testing, deployment, and security measures to ensure reliability and compliance.

• Microservices architecture encompassing modules like Settlements, Billing, Payments, Underwriting, Customer Cancellation, Payment Authorization, and Message Broker.
• Data migration from existing legacy systems to ensure data integrity and unified access.
• Behavior-driven documentation and executable test scenarios for quality assurance.
• Automated testing covering regression, UI, API, database, and end-to-end flows.
• Unified web portal enabling user sign-up via web forms and phone, eligibility checks, and account management.
• Automated payment processing and reconciliation features.
• Renewal management interface for quick contract renewals and customer communication.
• Infrastructure automation for scalable deployment, including configuration management and environment provisioning.
• Integration with external payment gateways, verification services, and identity providers.

• Payment gateway providers
• Verification and identity check services
• Customer communication channels (email, SMS)
• Bank statement and reconciliation systems
• Legacy data sources for migration

• Scalability to support increasing transaction volumes with minimal latency
• High availability and disaster recovery ensuring 99.9% uptime
• Security compliance with industry standards to protect sensitive customer data
• Cost optimization to reduce infrastructure expenses by up to 50-70%
• Automated testing and deployment with rapid feedback loops
• Environment scalability including auto-scaling of clusters within 2 minutes

Through the implementation of this integrated, microservices-based platform, the client is expected to achieve significant operational cost reductions of up to 70%, infrastructure savings of up to 50%, increased operational efficiency, and enhanced customer experience. The new system will streamline data management, improve collaboration, and enable faster deployment of new features and services, positioning the client for sustainable growth and competitive advantage.