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Development of a Unified Government Citizen Portal (Hukoomi)

appinventiv.com

Government

Challenges with Existing Government Communication

The Government of Qatar faced challenges with fragmented communication channels, slow-loading eportals, inconsistent information structures, and limited operational hours. This resulted in low user engagement, reliance on inaccurate third-party information, and negative sentiment among the population regarding government efficiency.

About the Client

National government responsible for providing services and information to its citizens, residents, and visitors.

Project Goals

Create a single, unified online platform for citizens, residents, and visitors to access government services and information.
Improve user engagement and satisfaction with government services.
Enhance the accessibility and availability of government services 24/7.
Ensure the platform meets the highest security and compliance standards.
Provide a scalable platform capable of handling high concurrency and traffic volume.

System Functionality

Unified News and Information Hub
Service Catalog with detailed information
Online Transactional Services (e.g., bill payments, license renewals)
User Account Management and Personalization
Secure User Authentication and Authorization
Comprehensive Search Functionality
Multi-language support
Accessibility features for users with disabilities

Technology Preferences

Modern web development frameworks (e.g., React, Angular, Vue.js)

Secure backend technologies (e.g., Node.js, Python/Django, Java/Spring)

Cloud-based infrastructure (e.g., AWS, Azure, Google Cloud)

Robust database solutions (e.g., PostgreSQL, MySQL)

API-first architecture

Emphasis on security best practices

External System Integrations

Existing government databases and systems
Payment gateways for transactional services
Identity providers for user authentication
Third-party APIs for location services, maps, and other relevant functionalities

Non-Functional Requirements

High Scalability to handle peak loads
High Performance and fast loading times
Robust Security to protect user data and prevent unauthorized access
Compliance with Qatari data privacy regulations
High Availability and Reliability
Accessibility (WCAG compliance)
Mobile Responsiveness

Expected Business Impact

The Hukoomi portal is expected to significantly improve citizen satisfaction with government services, reduce reliance on third-party information sources, streamline government operations, and enhance the overall digital experience for residents, visitors, and businesses in Qatar. The platform aims to empower citizens with easy access to information and services, fostering transparency and trust in government functions. The project is expected to drive significant user engagement, resulting in improved efficiency and reduced operational costs for the government.