Development of a Unified E-Commerce Portal for Global Spare Parts Sales

The client faces difficulties in providing a seamless, efficient online sales experience for both B2B and B2C customers across multiple countries. Challenges include maintaining extensive, market-specific product catalogs, delivering fast and accurate search results, calculating dynamic discounts and shipping costs in real-time, and integrating dealer sales activities into a centralized platform. These issues hinder sales growth, reduce customer satisfaction, and complicate operational management.

A multinational manufacturing company specializing in engines and power systems, operating across multiple international markets, seeking to optimize its online spare parts sales channels.

• Create an integrated e-commerce portal supporting both B2B and B2C sales with high performance and scalability.
• Support multi-market operations including country-specific pricing, currencies, and language customization.
• Implement fast product search capabilities, enabling less than 3 seconds for catalogs with over 150,000 parts.
• Develop automated discount and shipment cost calculation modules that operate in under 1 second for large baskets.
• Enable order transformation and seamless transfer to dealer or manufacturer systems.
• Provide e-commerce as a service for dealers, allowing them to list and sell their own related products within the same platform.
• Achieve wide adoption with over 150 dealers across 34 countries and facilitate direct online purchases for over 10,000 end-users.

• Responsive web catalog with visual search and quick text/part ID search capabilities.
• Market-specific pricing, currency conversion, and language support.
• Automated discount management based on customer history, special offers, and market conditions.
• Real-time shipment cost calculation for large shopping baskets.
• Order processing system that converts customer orders into dealer and manufacturer compatible formats.
• Dealer portal enabling them to sell their own accompanying products via the same platform.
• High availability and performance readiness for large product catalogs and high transaction volumes.

• ERP systems for order transfer and inventory synchronization
• Dealer management systems for dealer-specific product listings
• Payment gateways and logistics/shipment services
• Customer relationship management (CRM) systems for customer and order tracking

• System must support operations in 15 markets with localization features.
• Search response times under 3 seconds for large catalogs.
• Order processing and calculation responses under 1 second for large baskets.
• High scalability to support increasing dealer and end-user numbers.
• Robust security measures to protect customer data and transaction integrity.

The implementation of this comprehensive e-commerce portal aims to enable over 150 dealers across numerous countries to sell spare parts and related products efficiently, while supporting over 10,000 direct consumer transactions. These improvements are expected to significantly enhance sales volume, reduce transaction time, increase customer satisfaction, and streamline dealer operations, leading to expanded market reach and revenue growth.