Development of a Unified Digital Governance and Content Management System for State Government Agencies

The government operates a network of outdated, inconsistent, and poorly structured websites across various agencies, leading to diminished public trust and inefficient communication. The rapid impact of external crises, such as pandemics, highlights the need for a centralized, reliable information portal that can quickly adapt to changing circumstances and deliver timely updates to constituents.

A regional government entity managing multiple departments and digital properties, seeking to modernize and unify its online communication platforms to enhance public trust and operational efficiency.

• Create a centralized digital platform that consolidates multiple government websites into a cohesive system.
• Enable rapid provisioning and deployment of new or updated websites for different agencies, reducing setup time to minutes per site.
• Improve content management efficiency for agency authors through a standardized, component-based design framework.
• Enhance accessibility, responsiveness, and user customization options, ensuring compliance with WCAG AA standards.
• Increase content delivery speed and website performance, aiming for at least a 34-fold improvement over previous systems.
• Achieve high user engagement metrics with an emphasis on accessibility and mobile-first design.

• A bespoke, component-driven visual design system supporting multiple color themes, light/dark mode, and user preferences.
• A site factory tool allowing rapid provisioning of new websites with minimal manual effort.
• Custom content migration tools to facilitate smooth transition from legacy systems.
• A hierarchical content sharing mechanism between parent and child sites for streamlined information dissemination.
• Mobile-first design patterns ensuring usability across device types.
• Accessibility features including high contrast themes, semantic markup, ARIA attributes, and adjustable font sizes.
• Performance budgeting for design components to ensure quick load times and efficient resource usage.

• Content syndication and sharing services for hierarchical content management.
• External analytics and monitoring tools to track site performance and user engagement.
• Security services including web application firewalls and Content Delivery Network (CDN) integrations.
• Notification systems for timely alerts and updates across multiple sites.

• Site provisioning and deployment within minutes for new agencies.
• Support for at least 95% adherence to WCAG AA accessibility guidelines.
• Content load times optimized to meet a performance budget for responsive, fast-loading pages.
• High availability with protections against downtime or slowdowns during traffic spikes or attacks.
• Consistent user experience across mobile and desktop platforms, supporting user personalization.

The new digital governance platform is expected to significantly improve operational efficiency, enabling sites to launch in one-fourth of their previous setup time. It aims to deliver a 34x boost in website performance and reliability, ensuring accessible and timely communication for the public. The consolidated, user-friendly system will enhance public trust and engagement, meeting high accessibility standards and reducing content management overhead for government agencies.