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Development of a Unified Digital Ecosystem for a Global Logistics Provider

eleks.com

Logistics

Information technology

Challenges with Digital Transformation and Scalability

Aramex, a leading logistics provider, faces challenges in managing a growing number of bespoke digital solutions across various operational and consumer-facing applications. They need a centralized, scalable platform to automate workflows, leverage data insights, and improve operational efficiency. Scaling development teams locally to meet project demands and acquire specialized expertise (data science, UX, R&D) presents a bottleneck.

About the Client

A global logistics and transportation company committed to innovation and an 'assetlight' business model, providing shipping, courier, and supply chain solutions.

Project Goals

Centralize digital assets into a unified ecosystem.
Automate key business workflows across operations.
Improve data visibility and reporting for enhanced decision-making.
Enhance customer experience through improved mobile and web applications.
Increase operational efficiency and reduce costs.
Scale development capacity quickly and efficiently.

Functional Requirements

Real-time shipment tracking for customers.
Mobile application for sales force with quote generation and dispatch management.
Internal systems for capacity planning and delivery route optimization.
Data analytics dashboard for operational insights and performance monitoring.
Subscription plan management.
Integration with existing warehouse management systems and other backend infrastructure.

Preferred Technologies

Cloud-based infrastructure (e.g., Azure)

Mobile development (iOS & Android)

Data science tools (e.g., Azure Machine Learning)

API integrations

Sitefinity (for website)

Azure services for data storage and processing

Required Integrations

Warehouse Management Systems (WMS)
Transportation Management Systems (TMS)
Customer Relationship Management (CRM) systems
Existing internal databases

Non-Functional Requirements

High scalability to handle increasing transaction volumes.
Robust security measures to protect sensitive data.
High availability and reliability to ensure continuous operation.
Performance optimization for fast response times.
Data privacy compliance (e.g., GDPR)

Expected Business Impact

Implementation of this unified digital ecosystem is expected to result in a significant 5x cost reduction through automation and optimized resource utilization. Improvements in operational efficiency will lead to reduced delivery times and enhanced customer satisfaction. The platform will enable data-driven decision-making, fostering innovation and driving further growth.