Development of a Unified Business Management Platform for Automotive Retail Operations

The client operates multiple separate solutions for managing sales, aftersales, financing, and customer document workflows, requiring business managers to switch between systems, leading to inefficiencies and delays in processing vehicle sales and financing requests.

A large automotive dealership group representing multiple luxury car brands, managing new and used vehicle sales along with aftersales services and financing operations.

• Design and develop an integrated, production-ready web platform that consolidates critical business operations into a single interface.
• Automate and streamline workflows for sales, financing, aftersales, and document approval processes.
• Enable real-time monitoring of customer requests, document submissions, and funding statuses.
• Reduce operational overhead and improve the speed of dealer and manager workflows.
• Integrate existing systems with external lenders and partner ecosystems to facilitate seamless operations.

• Unified Dashboard: Single login interface offering consolidated access to all business management functions.
• Workflow Automation: Automated processing of customer documents, credit applications, and funding requests.
• External System Integrations: Seamless connections with lender systems, customer databases, and partner ecosystems.
• Real-time Monitoring: Live tracking of request statuses and compliance checks to ensure all requirements are met.
• Role-based Access Control: Secure login with integrations with directory services for user management.
• Data Analytics and Reporting: Visualization tools for monitoring business metrics, process efficiencies, and operational insights.

• External lender systems for automating funding requests
• Customer and dealer document management systems
• Active Directory or similar authentication directory services

• System must support simultaneous access for at least 1,000 users with minimal latency
• High availability architecture with 99.9% uptime
• Secure data handling complying with industry standards and GDPR
• Automated backups and disaster recovery protocols

The implementation of a unified business management platform is expected to significantly improve operational efficiency by reducing system-switching overhead, with targeted automation of workflows leading to faster processing of customer requests and funding approvals. This could result in reduced processing times and better customer satisfaction, mirroring previous case outcomes where managers' work speed increased and operational workflows were streamlined.