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Development of a Two-Sided Food Service Aggregation Platform with Multi-Channel Ordering and Admin Management System
  1. case
  2. Development of a Two-Sided Food Service Aggregation Platform with Multi-Channel Ordering and Admin Management System

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Development of a Two-Sided Food Service Aggregation Platform with Multi-Channel Ordering and Admin Management System

mainsoft.org
Food & Beverage
eCommerce
Information Technology

Challenges in Food Service Aggregation and Online Ordering

Fragmented food service provider networks, lack of centralized digital platform for order management, inefficient customer-provider interaction processes, and absence of integrated payment and analytics systems hinder market expansion and operational efficiency.

About the Client

Provider of catering, online retail solutions, and digital aggregator platforms for food service businesses

Objectives for Food Service Aggregator Platform Development

  • Create unified digital marketplace for multiple food service providers
  • Enable seamless two-way ordering and communication between customers and vendors
  • Implement centralized menu and order management system
  • Integrate secure payment processing and transaction tracking
  • Enhance business intelligence through order analytics and performance metrics

Core System Functionalities

  • User registration and profile management for customers and vendors
  • Real-time menu publishing and inventory management
  • Text-based and AI chatbot ordering interfaces
  • Cross-platform order tracking and status updates
  • Admin dashboard for dispute resolution and performance monitoring
  • Multi-channel payment gateway integration (credit card, digital wallets)
  • Promotional tools for vendor marketing campaigns

Technology Stack Requirements

Java Spring Boot microservices architecture
Angular/TypeScript frontend with RxJS state management
MySQL relational database with Hibernate ORM
RESTful API design with Swagger documentation
Android app development with native SDKs

Third-Party System Integrations

  • Square Payment Gateway SDK
  • Twilio SMS/Notification API
  • Google Maps API for location services
  • Social media authentication (Google/Facebook)
  • Analytics dashboard integration (Google Analytics)

System Quality Attributes

  • 99.9% platform uptime with load balancing
  • PCI-DSS compliance for payment security
  • Horizontal scalability for 100k+ concurrent users
  • Sub-2-second page load times for critical workflows
  • Role-based access control with OAuth2 authentication

Expected Business Impact of Food Service Aggregation Platform

Enables rapid market expansion through digital aggregation, reduces operational costs by 40% through automation, increases vendor visibility by 300%, improves customer retention through personalized ordering experiences, and establishes foundation for data-driven business intelligence across 500+ food service partners.

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