Development of a Telematics Service E-Commerce Platform for Automotive Industry

The client faces difficulties in efficiently managing the digital sales, provisioning, and renewal of telematics services. Customers seek seamless, intuitive interfaces to purchase and manage telematics subscriptions directly from their vehicles or web portals. Current systems lack integrated discount, subscription, and payment management, complicating customer experience and operational processes.

A large automotive manufacturer aiming to enhance its telematics services delivery and subscription management via Digital Commerce platform.

• Enable end customers to purchase telematics services through an intuitive and unified portal accessible from in-car trip computers or web interfaces.
• Implement comprehensive discount and subscription management capabilities to support various offerings and promotional campaigns.
• Support multiple secure payment providers and facilitate automated scheduled payments.
• Integrate tax calculation and management tailored to different regional markets.
• Develop rich reporting tools for monitoring sales, subscriptions, and revenue streams.
• Ensure seamless integration with third-party telematics service providers and corporate back-end systems.
• Provide ongoing support, future market rollouts, and incremental feature enhancements.

• Customer portal accessible from vehicle trip computers and web interfaces for service purchase and management.
• Management of diverse telematics service packages and subscription models.
• Robust discount application and promotional campaign features.
• Support for multiple payment gateways, including scheduled and automatic payments.
• Automated tax calculations and regional compliance management.
• Rich analytics and reporting dashboards for sales tracking and business insights.
• Integration with external telematics service providers and internal enterprise systems for seamless data exchange.

• Telematics service provider systems for service provisioning and status updates.
• Corporate ERP systems for order and customer data synchronization.
• Third-party payment gateway providers for secure transaction processing.
• Regional tax management systems for compliance.

• System must support high scalability to handle thousands of concurrent users.
• Ensure security and data privacy compliance across regions.
• High availability with 99.9% uptime for customer-facing portals.
• Automated scheduled payments with minimal failure rate.
• Real-time data processing for reporting and analytics.

The new system aims to provide a seamless, scalable, and secure platform enabling over 90 service packages and multiple subscription models, significantly enhancing customer experience, reducing operational complexity, and increasing service adoption rates. It is expected to improve sales throughput, automate revenue collection, and support future expansion into new markets with ongoing feature enhancements.