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Development of a Task Management and Service Provider Matching Platform

appetiser.com.au

Business services

Information technology

eCommerce

Challenges in Locating Reliable Service Providers

Individuals and businesses struggle to find certified, insured, and trustworthy service providers quickly for urgent or complex tasks, leading to inefficiencies and missed opportunities.

About the Client

A digital platform connecting users with certified service providers for task completion, offering rewards and benefits.

Platform Development and Service Enhancement Goals

Create a scalable platform for instant connection between users and verified service providers
Implement a certification and insurance verification system for service providers
Develop a rewards program to incentivize user engagement and provider performance
Ensure cross-platform accessibility via mobile and web applications

Core System Functionalities

User registration and profile management
Service provider certification dashboard
Real-time task posting and bidding system
AI-driven matching algorithm for task-provider pairing
Integrated payment gateway with escrow functionality
Rewards and loyalty points management system
Admin dashboard for dispute resolution and analytics

Technology Stack Requirements

React Native for cross-platform mobile apps

Node.js backend with MongoDB

AWS cloud infrastructure

Firebase for real-time notifications

Stripe API for payments

Third-Party System Integrations

Insurance verification APIs
Google Maps API for location services
SMS gateway for appointment reminders
Analytics platforms (Google Analytics, Mixpanel)

System Performance Criteria

99.9% uptime SLA
Sub-200ms response time for core API endpoints
ISO 27001-compliant data security
Support for 10,000+ concurrent users

Expected Business Impact of Service Optimization

Enables immediate access to verified professionals across industries, reduces service acquisition time by 70%, and establishes a recurring revenue model through provider subscription tiers and transaction fees.