Development of a Streamlined, Mobile-First Admissions Platform for Higher Education Institutions

The university is experiencing high internal workload within its Admissions Office and aims to improve customer service quality by enabling candidates to complete a larger part of the application process independently. Current manual processes limit scalability and accessibility, especially for international applicants applying via mobile devices.

A large, private university seeking to enhance its application process through a modern, digital platform to serve international and domestic prospective students.

• Implement a mobile-friendly online admissions portal that supports applications from candidates worldwide.
• Reduce internal administrative workload by automating key processes and enabling self-service functionalities for applicants.
• Ensure the platform supports customized admissions workflows tailored to different programs or applicant categories.
• Integrate electronic contract signing and document management to streamline communication and formalities.
• Enable management of admissions data via CRM or similar systems to facilitate real-time tracking and reporting.
• Provide dedicated solutions for intermediaries such as student brokers.
• Implement real-time monitoring of application statuses for applicants and staff.
• Incorporate features for scheduling and managing online admission interviews.
• Automate assignment of applicants to language testing groups based on test results to facilitate language proficiency assessments.

• Customized admissions workflows for diverse programs and applicant needs
• Electronic document signing and contract management system
• Candidate portal for application submission and status monitoring
• Integration with CRM or admissions management system for data handling
• Dedicated solutions for third-party brokers or agents
• Real-time application status monitoring dashboard
• Application form management with dynamic fields based on program requirements
• Automated assignment to language groups based on test result integration with testing platforms (e.g., LMS systems like Moodle)
• Scheduling system for online interviews with calendar management and reminders

• CRM system for applicant data management
• Language testing platforms for assigning language groups
• LMS systems for test result data (e.g., Moodle)
• Scheduling and calendar tools for interview management
• Electronic signature solutions for contract signing

• Platform must support over 15,000 concurrent applicants annually
• Secure handling of sensitive personal and academic data, compliant with data protection standards
• System uptime of 99.9% with backup and disaster recovery protocols
• Response times under 2 seconds for user interactions
• Scalable architecture to handle future growth and feature expansion

The new admissions platform is expected to significantly reduce internal workload by automating administrative tasks and workflows, improve applicant experience through a user-friendly, mobile-first interface, and support scalable growth. The platform's implementation aims to handle over 16,000 applications per year, streamline communication and document processing, and provide real-time visibility into application statuses, ultimately resulting in increased operational efficiency and higher applicant satisfaction.