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Development of a Streamlined Home Renovation Platform for Window and Door Replacement Services
  1. case
  2. Development of a Streamlined Home Renovation Platform for Window and Door Replacement Services

Development of a Streamlined Home Renovation Platform for Window and Door Replacement Services

tepia.co
Construction
Home Services

Identified Challenges in the Home Renovation Industry for Window and Door Replacements

Homeowners looking to undertake window and door replacement projects face difficulties such as coordinating with multiple contractors, obtaining accurate and fixed pricing estimates, ensuring high-quality materials and workmanship, and managing project timelines. These challenges can lead to delays, unforeseen expenses, and dissatisfaction, deterring necessary home improvements and causing frustration during renovation processes.

About the Client

A mid-sized home improvement company specializing in window and door replacements, aiming to simplify and transparency the renovation process for homeowners

Goals for a Transparent and Efficient Home Renovation Platform

  • Implement a system providing instant, fixed-price quotes based on project details to reduce cost uncertainty.
  • Create a vetted network of licensed, insured contractors to ensure high-quality workmanship and reliability.
  • Develop features for seamless scheduling and logistics management of installations.
  • Facilitate direct communication between homeowners and contractors for timely updates and coordination.
  • Partner with manufacturers to offer high-quality, USA-manufactured windows and doors with industry-leading warranties.
  • Achieve high user satisfaction demonstrated by a target rating of at least 4.8 out of 5 based on user feedback.

Core Functional Requirements for the Home Renovation Platform

  • User input interface for project details to generate instant, fixed-price estimates
  • Vetting and onboarding system for background checks, licensing, and insurance verification of contractors
  • Scheduling module allowing homeowners to select preferred installation times
  • Communication hub enabling direct messaging and updates between homeowners and contractors
  • Logistics management system coordinating project timelines and installation logistics
  • Manufacturer partnership integration to display product options, warranties, and quality assurances

Technology Stack and Architectural Preferences

Mobile development frameworks for iOS and Android
Responsive web application with modern frontend frameworks
Backend systems supporting real-time data processing and user management
Secure databases for storing project, user, and contractor information

External Systems and Data Integrations Needed

  • Third-party background check and licensing verification services
  • Product manufacturer APIs for real-time product data and warranty information
  • Scheduling and logistics service providers

Non-Functional System Requirements

  • High scalability to accommodate increasing user base and contractor network
  • Responsive performance with system response times under 2 seconds for key operations
  • Robust security protocols to protect user data and payment information
  • High availability with 99.9% uptime commitment

Projected Business Impact and Key Performance Outcomes

The platform aims to significantly streamline the home renovation process by reducing project initiation time, providing transparent pricing, and improving contractor reliability. Expected outcomes include increased customer satisfaction, reduced project delays, and a measurable boost in conversion rates, similar to the original solution’s achievement of a near-perfect user rating and efficient project handling.

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