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Development of a Silent Auctions Module for Multi-Sided Event Management and CRM Platform

softkraft.co

Business services

Non-profit

eCommerce

Challenges in Silent Auction Event Management

Existing event management tools lacked dedicated functionality for silent auctions, limiting remote bidder participation and integration with CRM systems. Nonprofits and brands required a solution to automate auction processes, attract geographically dispersed supporters, and reconcile bidder data/payments within their existing CRM workflows.

About the Client

US-based startup operating a SaaS-powered Event Management and Event Marketing CRM platform for web and mobile, serving nonprofits, brands, and event agencies

Key Project Goals

Enable seamless creation and management of silent auctions across virtual/in-person events
Facilitate remote bidding participation without physical event attendance
Integrate auction payment processing with existing CRM systems
Leverage social network features to expand supporter outreach

Core System Capabilities

Auction creation with customizable event details and multiple items
Real-time bidding interface with outbid notifications
Secure payment processing via Stripe integration
Bidder information synchronization with CRM
Social sharing functionality for auction promotion
Email/SMS notification system for bid updates

Technology Stack

React.js

Redux

Stripe API

System Integrations

REST API backend
Stripe payment gateway
Existing CRM database

Operational Requirements

Scalability to handle concurrent auctions with thousands of bidders
Payment transaction security compliance (PCI-DSS)
Cross-platform compatibility (web/mobile)
99.9% system uptime during active auctions

Expected Business Outcomes

Projected 40% increase in bidder participation through remote access capabilities, streamlined auction management reducing manual administrative tasks by 60%, enhanced donor data quality through CRM integration, and expanded market reach via social network amplification features.