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Development of a Multitenant Online Booking System for Beauty Salons with Integrated Payment and Notification Services

softkraft.co

Business services

Information technology

Education

Challenges in Existing Beauty Salon Booking Processes

Beauty salons lacked an intuitive, integrated digital platform for appointment booking, payment processing, and customer communication. Existing solutions failed to support multitenant architecture for independent salon operations, automated subscription billing, or seamless notification systems via SMS/email.

About the Client

A company providing training programs, mentoring, and marketing campaigns for small and medium-sized businesses in the beauty industry

Key Goals for the New Booking System

Create a user-friendly SaaS platform for salon appointment management
Implement multitenant architecture to support independent salon customer bases
Integrate secure payment processing with subscription billing capabilities
Automate notifications for appointments and business events
Enable scalability through cloud deployment on AWS

Core System Capabilities

Multitenant architecture with salon-specific data isolation
Interactive calendar and schedule management interface
Stripe payment gateway integration for one-time and subscription payments
Automated notification system via CustomerIO and Twilio SMS
Customer base management tools for marketing campaigns
Role-based access control for salon owners and clients

Technology Stack Requirements

PHP

Vue.js

AWS

Netlify

Figma

Third-Party System Integrations

Stripe Payment Gateway
CustomerIO Notification System
Twilio SMS Service

Operational Requirements

High availability cloud deployment on AWS
Scalable architecture for concurrent salon operations
GDPR-compliant data security measures
Continuous integration/continuous deployment (CI/CD) pipeline
Cross-browser compatibility for Vue.js frontend

Expected Business Outcomes

Enable beauty salons to reduce administrative overhead through automated booking and payment processes, increase customer retention via targeted marketing tools, and scale operations through a cloud-native SaaS model while maintaining 99.9% system uptime.