Development of a Secure Telehealth Web Application with Live Video and Chat Support

The client requires a web-based solution to enable patients to easily find suitable healthcare professionals based on their needs and preferences, and to conduct consultations in real-time via secure video calls and text chats. Current systems lack a user-friendly interface, efficient appointment scheduling, progress tracking, and seamless communication channels, leading to inefficiencies and reduced patient engagement.

A medium-sized healthcare organization aiming to facilitate remote consultations between patients and healthcare providers through a comprehensive web platform.

• Develop a feature-rich web application that connects patients with healthcare providers, matching them based on individual needs and preferences.
• Implement secure, reliable live video and text chat features to facilitate remote consultations.
• Create intuitive user interfaces for both patients and providers to manage appointments, view histories, and access earnings or billing information.
• Integrate secure payment processing to enable online transactions seamlessly.
• Automate notifications and reminders to ensure high appointment adherence rates.
• Establish a scalable solution with positive user reception, enabling ongoing feature expansion driven by user feedback.

• User registration and account management for patients and healthcare providers
• Patient assessment questionnaire to facilitate matching with appropriate providers
• Filtering system for patients to select providers based on specialization, availability, ratings
• Integrated secure video conferencing and live text chat for consultations
• Appointment scheduling, rescheduling, cancellation with automated reminders
• Provider dashboards showing booked sessions, client engagement metrics, and earnings
• Patient dashboards displaying session history, billing info, and payment options
• In-app messaging for preliminary communication between patients and providers
• Notification system via email for appointment updates and patient-provider matching
• Website informational pages about the service, features, and benefits

• Stripe API for managing payments and payouts
• Agora SDK for live video and audio communication
• Email notification services for automated alerts

• Ensure secure data handling in compliance with healthcare privacy regulations (e.g., HIPAA or GDPR)
• System response times should be under 2 seconds for core functionalities
• Scalability to support concurrent sessions with minimal latency
• High availability with 99.9% uptime SLA
• Robust user authentication and authorization mechanisms

The platform aims to streamline remote healthcare delivery, with a focus on increasing patient-provider matching efficiency, reducing appointment no-shows through automated reminders, and promoting user engagement via seamless communication channels. Expected outcomes include a significant rise in consultation volume, improved patient satisfaction, and scalable growth for the healthcare provider organization.