Development of a Secure Multilingual Platform to Enhance Refugee-Donor Communication and Wellbeing

A humanitarian organization aims to establish a secure, multilingual digital platform that facilitates direct communication between refugees and donors without intermediary filtering. The goal is to foster mutual understanding, shift attitudes, and enable high-value donors to see the tangible impact of their contributions. The platform must ensure safety and privacy, especially for vulnerable refugee populations, while supporting multi-country deployment and multi-language content dissemination.

A global humanitarian organization focused on refugee support and community engagement, seeking to improve communication channels and donor involvement through innovative technology solutions.

• Create a secure, multilingual mobile application enabling direct messaging and sharing of images between refugees and donors.
• Implement profile management and matching based on gender and other safety criteria.
• Incorporate automatic translation for messages to facilitate cross-language communication.
• Provide content feeds featuring community stories, impact updates, and news relevant to refugee wellbeing.
• Enable push notifications to foster ongoing engagement and interaction.
• Integrate customer support platforms to handle user inquiries, FAQs, and issue reporting effectively.

• User profile creation and verification for refugees and donors.
• Gender-based profile matching and approval process.
• Secure messaging system allowing text and image sharing.
• Automatic message translation to native languages using integrated translation services.
• Memory section to save messages and shared media for personal reflection.
• Curated content feed with community, impact stories, and field news.
• Automated push notifications to stimulate ongoing engagement.
• Support integration using a customer service platform for issue resolution and FAQs.

• Translation APIs (Google, Azure) for real-time message translation
• Cloud storage solutions for media and message histories
• Customer support platform (e.g., Zendesk) for support and FAQ management
• Identity and access management services for secure authentication

• Ensure data security and user privacy, adhering to international standards, with robust encryption especially for sensitive refugee data.
• Design for scalability to accommodate increasing user base across multiple countries.
• Maintain high performance with minimal latency in message transmission and content loading.
• Build with multilingual support and easy content updates for diverse regional needs.
• Implement reliable notification delivery and support continuous availability.

The new platform aims to facilitate direct, secure communication between refugees and donors, fostering mutual understanding and emotional connection. It is expected to improve engagement metrics, support refugee wellbeing through timely information sharing, and increase private sector donations. The initiative seeks to positively impact an initial group of refugees in targeted regions, with measurable improvements in community connection, donor transparency, and overall support efficacy.