Development of a Secure Multilingual Mentoring Platform for Supporting Displaced Students

Displaced communities face significant barriers to accessing higher education, with only a small percentage of refugee youth enrolled in tertiary studies. There is a critical need for a secure, culturally sensitive digital platform that facilitates authentic communication between donors, mentors, and refugee students to promote educational opportunities and personal development. Existing solutions lack comprehensive safety measures, multilingual support, and effective matching mechanisms to foster meaningful relationships at scale.

A global non-profit organization focused on supporting displaced and vulnerable populations through educational and mentorship programs, aiming to foster meaningful connections across cultures and countries.

• Create a secure, user-friendly platform enabling communication between mentors and displaced students.
• Support multilingual content and automated translation to facilitate cross-cultural engagement.
• Design matching algorithms based on specific educational interests, fields of study, and goals.
• Incorporate safety checkpoints and human moderation to ensure compliance with community standards.
• Implement real-time notifications and content feeds to promote ongoing engagement.
• Enable profile creation with preferences for study areas and mentorship goals.
• Integrate support channels for technical assistance and issue reporting.
• Support donation-based scholarships aimed at enabling peer-to-peer mentoring relationships.

• Profile setup for mentors and mentees with fields such as area of study, goals, and preferences.
• Matching system that pairs users based on gender, educational interests, and mentorship objectives.
• Secure direct messaging with multimedia capabilities and message saving functions.
• Auto-translation of messages and content to facilitate cross-language communication.
• Content feed featuring community updates, impact stories, and news relevant to refugee education.
• Push notifications to foster regular interaction and engagement.
• Moderation and safety checkpoints, including human moderation layers and content filters aligned with community standards.
• Support ticket system with integration to support platforms for issue resolution.
• Donation management system to facilitate scholarship funding and impact tracking.

• Translation APIs (e.g., Google Translate, Azure Cognitive Services)
• Cloud storage and hosting platforms
• Moderation and support ticket APIs (e.g., Zendesk or equivalent)
• Payment and donation processing systems
• Identity verification and safety checks

• High availability with 99.9% uptime for critical features
• End-to-end encryption for messaging to ensure confidentiality
• Moderate latency to support real-time messaging and notifications
• Scalability to support thousands of concurrent users across multiple countries
• Compliance with relevant data protection regulations (e.g., GDPR)

The new platform is expected to significantly increase engagement between mentors and displaced students, with targeted matching and support features enhancing trust and communication. It aims to facilitate thousands of meaningful connections, improve access to educational opportunities, and support scholarships leading to tangible increases in higher education enrollment among refugee youth. The system’s scalable and secure architecture ensures consistent, safe, and culturally sensitive interactions across multiple regions.