Development of a Secure Multi-Functional Neobanking Application with Advanced Customer Support Features

The client faces increasing customer demand for accessible, intuitive, and secure banking applications that provide comprehensive transaction management and financial planning tools, while also reducing support workload. Existing solutions lack seamless integration, user-friendly design, and personalized features, hindering user engagement and operational efficiency.

A European fintech company specializing in innovative digital banking solutions seeking to expand their neobanking services for a diverse customer base.

• Develop a feature-rich, secure neobanking platform accessible on web and mobile devices.
• Achieve high user satisfaction with an intuitive and accessible user interface.
• Drive growth by increasing active user base and transaction volume, aiming for a 1.9x increase in client engagement and a 5x increase in monthly transactions.
• Reduce customer support requests by at least 10x through improved usability and automation.
• Support seamless integration with banking systems, payment gateways, and third-party services to ensure reliability and scalability.

• User account management with virtual and linked banking cards
• Various payment options including predefined templates for simplified transactions
• Utility bill management featuring viewing upcoming bills, setting reminders, and accessing digital receipts
• Expense categorization and tracking with detailed analytics
• Budget setting and financial goal management
• Personalized expense analysis by category, merchant, time period, and payment method
• 24/7 in-app chat support for enhanced customer service

• Banking core systems for transaction processing
• Payment gateways for processing various payment types
• Utility service providers for bill management
• Customer support platforms for chat and request handling

• High security standards complying with financial industry regulations
• Scalability to support growing user base and transaction volumes
• Performance metrics aiming for minimal latency in transactions and support features
• High availability with minimal downtime
• Responsive design for consistent performance across devices

The new neobanking platform is expected to significantly enhance user engagement and satisfaction, with a target of 800K+ active users and a 1.9x increase in client retention and activity. The platform aims to enable fivefold growth in user-initiated transactions monthly and reduce customer support requests by at least ten times, leading to improved operational efficiency and customer experience.