Development of a Secure Mobile Wallet for Consumer and Microbusiness Banking

The client seeks to address customer dissatisfaction and low engagement by developing a lightweight, fully functional mobile application that facilitates banking management, payments, and daily financial activities securely and conveniently, targeting both personal and microenterprise clients operating across multiple regions.

A regional banking institution aiming to enhance its retail banking services through digital innovation, focusing on individual and microentrepreneur customers.

• Create a mobile application that provides fast, intuitive access to banking products and services 24/7.
• Integrate seamless third-party services such as online shopping, mobile top-up, event ticketing, and parking payments within the app.
• Implement a secure currency exchange platform integrated with the bank’s exchange services.
• Enable contactless and mobile payments directly via the app without requiring additional hardware or apps.
• Ensure high levels of security through biometric authentication, phishing resistance, and secure data handling.
• Design a lightweight, transparent app that stores only essential data to optimize performance and user experience.
• Develop a robust backend with secure API gateways supporting high transaction volumes.

• User authentication via biometrics to enhance security and ease of login
• Secure management of banking products and account information
• Integration with third-party services for online shopping, topping up mobile phones, buying tickets, and parking payments
• Currency exchange feature integrated directly with bank exchange services
• Contactless payment capabilities supporting NFC payments within the app
• Phishing-resistant architecture with no confidential data stored locally
• Backend infrastructure managing application gateway, transaction processing, and APIs

• Third-party service APIs for online shopping, ticketing, parking, and mobile top-up
• Bank's currency exchange platform
• Biometric authentication modules
• Payment gateways supporting contactless payments

• High security standards including biometrics and phishing resistance
• Performance metrics supporting fast load times and transaction processing
• Scalability to support increasing user base and transaction volume
• App responsiveness and availability across devices and regions
• Data privacy compliance and minimal local data storage

The implementation of the secure, lightweight mobile wallet aims to significantly increase customer satisfaction, improve retention rates, and facilitate daily financial activities for individual and microentrepreneur customers. Expected outcomes include faster transaction times, higher customer engagement, and increased usage of bank products and third-party services within the app, leading to a stronger market position and growth in transactional volume.