Development of a Cloud-Based Analytics and Service Management Platform for Retail & eCommerce Sector

The client aims to accelerate the growth of their IT division by modernizing their core platforms, improving data collection, cleansing, normalization, and providing comprehensive insights. The client faces difficulties in integrating new functionalities, organizing workload scope effectively, and ensuring scalable, secure web-based service delivery across regions in the UK and Europe.

A mid-sized retail company with a focus on enhancing software infrastructure, cloud integration, and data analytics to improve operational visibility and digital service offerings.

• Transition all core functionalities into a cloud environment to enhance scalability and reliability.
• Develop an internal analytics dashboard to provide clear visibility into software and cloud estate metrics.
• Implement new authentication and onboarding features to streamline user registration and access.
• Integrate data collection tools to automate data cleansing and normalization processes.
• Create comprehensive reports, dashboards, and a marketplace for internal resource sharing and deployment management.
• Establish robust infrastructure management, testing, and analytics capabilities to support ongoing growth.

• Universal authentication system with registration and login management
• Data collection engine for gathering, cleansing, and normalizing operational data
• Intuitive analytics dashboards and comprehensive reports for performance and resource monitoring
• Web interface for managing and visualizing deployment and entitlement data
• Onboarding assistant/wizard to streamline new user sign-up process
• Billing and Service Agreement management interfaces
• Marketplace for resource sharing, including data collector gallery and service modules

• Data collection and normalization pipelines
• Analytics tools for reporting dashboards
• User identity and entitlement management systems
• Billing and contract management platforms

• Cloud deployment to support full functionality migration with high availability
• System performance capable of handling concurrent user data processing
• Secure authentication, data encryption at rest and in transit
• Scalable architecture to support future growth and additional integrations

The new platform is expected to enhance operational visibility, streamline user onboarding, and automate data processes, leading to increased efficiency, reduced operational costs, and faster growth in retail and eCommerce sectors. Specific metrics include migrating all functionalities into the cloud environment and deploying key features such as dashboards, onboarding tools, and resource marketplaces, contributing to scalable and secure IT infrastructure expansion.