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The client faced challenges including a tight development schedule, coordination across multiple stakeholders and vendors, and a suboptimal UI/UX design for mobile devices. Additionally, existing systems lacked secure access for non-bank clients and required modernization to improve user engagement.
A subsidiary of Erste Bank Group, operating Diners Club in Croatia under a franchise agreement, serving millions of clients across multiple countries.
The solution will drive increased user engagement through a secure, intuitive mobile experience. Streamlined onboarding and card ordering will expand market reach, while the back-office tool will reduce operational overhead. Enhanced security and compliance will strengthen customer trust and regulatory alignment.