Development of a Secure Document Management and Cross-Selling Platform for Telecommunication Services

A leading telecommunications company requires scalable and secure software solutions to improve document management workflows and facilitate effective cross-selling strategies. The current manual or disparate systems lead to inefficiencies, data silos, and missed revenue opportunities, necessitating advanced integrated digital tools.

A large telecom provider seeking to enhance customer relationship management, streamline document handling, and enable cross-selling of products.

• Develop an integrated document management system to track, store, and access invoices, contracts, and communication letters efficiently.
• Create a cross-selling platform that enables employees to recommend various tariff packages and discounts, increasing upsell and customer retention.
• Ensure seamless integration with existing CRM and external content management systems to consolidate customer data and content distribution.
• Implement the platform using scalable, secure, and modern cloud-based architectures to support future growth and performance demands.

• Intuitive User Interface for document search, preview, and generation built with React and Redux.
• Backend services for document tracking, storage, and retrieval implemented with Java and scalable microservices architecture.
• Microservices for generating, searching, and previewing documents integrated with a content management system (e.g., Contentful).
• Secure APIs for interaction between frontend and backend, utilizing API Gateway solutions.
• Deployment and orchestration achieved with Docker, Kubernetes, and Helm for scalable, reliable operations.
• Version control and CI/CD pipelines established using GitHub, CircleCI, Maven, and automated testing frameworks.
• Monitoring and error tracking integrated with tools such as Sentry for high system reliability.

• External content management system (e.g., Contentful) for content creation and dissemination
• CRM systems for customer data synchronization
• Kubernetes and Helm for deployment orchestration
• Monitoring tools like Sentry for error tracking
• Cloud Storage and DataStore for document storage and querying
• Messaging services like Pub/Sub for real-time updates

• System should support high availability with 99.9% uptime
• Scalable to handle increased document volume and user load without performance degradation
• Ensure data security and compliance with relevant regulations for sensitive customer information
• Response times under 2 seconds for document retrieval and search operations
• Automated deployment and rollback capabilities in CI/CD pipelines

Implementation of the platform is expected to improve document management efficiency, reduce manual effort, and enhance customer experience. The cross-selling capabilities will potentially increase revenue per customer, with improved data accuracy, faster transaction processing, and better compliance supporting long-term growth and competitiveness in the telecom sector.