Development of a Secure, Automated Billing Management System for Utility Service Providers

The client’s existing billing and management system lacked flexibility for evolving business needs, presented usability challenges due to complex UI/UX, and did not sufficiently ensure data security and compliance with international standards such as ISO 27001 and GDPR. Reliance on third-party platforms limited data ownership and operational efficiency.

A mid-to-large size utility company distributing electricity and natural gas, serving over one million users, seeking an internal system to enhance data control, security, and operational automation.

• Achieve full control over billing processes and client data, ensuring compliance with international security standards.
• Enable independent management of all billing operations without reliance on external platforms.
• Increase automation to reduce manual workload by approximately 80-85%, improving operational efficiency.
• Optimize data security through encryption and role-based access control, ensuring compliance with ISO 27001 and GDPR.
• Reduce infrastructure costs by around 30% through scalable architecture.
• Streamline internal workflows, reducing operational costs by approximately 25%.
• Design a flexible, scalable system capable of adapting to future business requirements with minimal investment.
• Improve user experience, reducing onboarding time by 50% and increasing user productivity by 40%.

• Secure data storage utilizing AES256 encryption.
• Role-based access control (RBAC) for secure user management.
• APIfirst architecture supporting seamless integration with ERP, CRM, and payment gateways.
• Automated billing engine enabling real-time transaction processing.
• Self-hosted solution avoiding external dependencies for complete data ownership.
• Cloud deployment using Docker and Kubernetes for high availability, security, and scalability.
• Intuitive UI/UX design to facilitate rapid onboarding and ease of use.
• Scalable microservices architecture supporting future feature expansion.
• Automated workflows reducing manual intervention and improving process efficiency.
• Compliance with ISO 27001 & GDPR to ensure data security and privacy.

• ERP systems for financial data synchronization
• CRM platforms for customer data management
• Payment gateways for transaction processing
• Security standards compliance tools (ISO 27001, GDPR)

• Scalability: Support for growing user base and data volume
• High availability and fault tolerance through cloud deployment
• Data security aligned with ISO 27001 & GDPR standards
• Performance optimized for real-time billing processing with minimal latency
• User-friendly interface to reduce onboarding time by at least 50%
• Operational cost reduction through efficient architecture (~30%)

The implementation of this automated, secure, and scalable billing management system is anticipated to reduce manual workload by approximately 80%, cut operational costs by about 25%, and lower infrastructure expenses by roughly 30%. It will empower the client to maintain complete data control, enhance workflow automation, and improve user onboarding and efficiency, ensuring a future-ready platform that adapts seamlessly to evolving business needs.