An established tire retail business with a long-standing physical presence faces issues with their existing online store, including slow website performance, poor integration with their accounting and digital tools, and outdated user interface. These limitations hinder customer experience, reduce operational efficiency, and threaten competitiveness in a growing digital market.
A nationwide tire retailer operating a large network of stores and service stations, looking to upgrade their online presence to improve speed, usability, and integration with existing systems.
The renewed eCommerce platform is projected to significantly enhance user experience, leading to increased customer engagement and retention. The optimized performance will minimize disruption during migration, resulting in only a short-term traffic decline of approximately 10%, with full recovery within a month. Post-launch performance improvements and seamless integrations are expected to support sustained growth in online sales and operational efficiency.