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Development of a Scalable White-Label Veterinary Telemedicine Platform with Integrated Communication and Payment Systems

emerline.com

Medical

Other industries

Challenges in Remote Pet Healthcare Access During Pandemic

Pet owners required safe, remote veterinary care during lockdowns, while existing iOS-only solutions lacked scalability and integration capabilities. Third-party vet providers needed a standardized platform to offer services online, compounded by inefficiencies in legacy systems (e.g., Stripe, Twilio) requiring modernization.

About the Client

A veterinary telemedicine provider seeking to expand its remote pet healthcare services through a customizable white-label platform

Objectives for Developing the Veterinary Telemedicine Platform

Create a white-label telemedicine platform for reselling to third-party veterinary providers
Integrate real-time communication (chat, video conferencing) and secure payment systems
Transition from legacy integrations (Stripe → Square, Twilio → Agora) for improved performance
Enhance existing system functionality with bug fixes and custom features
Ensure scalability to support increased user demand during global health crises

Core System Functionalities and Features

Client and veterinarian mobile/web applications
Customizable white-label interface for third-party providers
Secure online chat and high-definition video conferencing
Integrated payment processing via Square
Appointment scheduling system with calendar synchronization

Technology Stack Requirements

Java

React

Redux

Critical Third-Party Integrations

Agora (video conferencing)
Square (payments)
SendGrid (email services)
Mailchimp (marketing automation)
HubSpot (CRM)
Sling (messaging infrastructure)
Google Analytics
Heap (analytics)

System Quality Attributes

High availability and horizontal scalability
End-to-end data encryption for HIPAA compliance
Cross-platform compatibility (iOS, Android, Web)
Low-latency video conferencing performance
Automated payment reconciliation processes

Expected Business Impact of the Telemedicine Platform

Enables immediate remote veterinary care access for pet owners while creating new revenue streams through white-label licensing. Modernized integrations will reduce operational costs by 30%, with platform scalability supporting 500% user growth during peak demand periods. Enhanced analytics capabilities will improve clinical decision-making and customer retention metrics.