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Development of a Scalable SaaS Platform for Field Operations Management

saigontechnology.com

Information technology

Logistics

Transportation

Business services

Operational Inefficiencies in Field Management

The client required a cloud-based platform to manage traffic operations but lacked clarity on product development. Challenges included implementing multitenancy architecture, real-time vehicle tracking, offline mobile functionality, and integrations with accounting/GPS systems while maintaining usability for non-technical users.

About the Client

A SaaS provider seeking to transform traffic management operations with cloud-based field and office coordination tools

Strategic Development Goals

Establish a scalable SaaS platform for global operations
Implement role-based access control and license management
Develop real-time scheduling and asset tracking capabilities
Enable offline mobile access for field operations
Integrate with accounting (XERO/MYOB) and GPS tracking systems

Core System Capabilities

User management with role-based permissions
License/document expiration tracking
Interactive web forms with dynamic fields
Team/job scheduling and resource allocation
Live map vehicle tracking
Real-time chat and data updates
Cross-platform mobile apps with offline mode
Custom report generation and scheduling
Electronic signature integration
Asset and fleet management system

Technology Stack Requirements

SQL Server 2012

React Native

ASP.NET API 2.2

Angular 5

SignalR

MongoDB

Jenkins

Bootstrap 3

System Integrations

XERO Accounting
MYOB
Fleet Connect GPS
Verizon Connect

Operational Requirements

Multitenancy architecture
Offline mobile functionality
Real-time data synchronization
Cross-platform compatibility
Scalable cloud infrastructure
Automated deployment pipeline

Business Transformation Outcomes

Implementation of a scalable SaaS platform enabling global expansion, 100% ROI through operational efficiency improvements, 24/7 technical support for enterprise clients, and accelerated deployment timelines through specialized development teams.