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Development of a Scalable Online Ticketing Platform with Advanced Features
  1. case
  2. Development of a Scalable Online Ticketing Platform with Advanced Features

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Development of a Scalable Online Ticketing Platform with Advanced Features

cogniteq.com
eCommerce
Sports
Hospitality & leisure

Challenges in Building a Competitive Ticketing Platform

Evil Tickets required a scalable online ticketing platform to compete in a saturated market. Key challenges included enabling secure ticket purchases without registration, offering exclusive/sold-out tickets, ensuring below-market pricing, integrating payment flexibility, and supporting ancillary features like hotel bookings and charity donations.

About the Client

A U.S.-based online ticket sales platform focused on providing exclusive access to high-demand events at competitive prices.

Key Goals for Platform Development

  • Achieve top market position in the U.S. ticketing industry
  • Enable seamless user experience with minimal friction
  • Provide exclusive access to high-demand/sold-out events
  • Implement secure and flexible payment systems
  • Support charity integration and hotel booking functionality

Core System Features

  • Simplified ticket purchase process without mandatory registration
  • Secure payment system with credit card, PayPal, and discount code support
  • Advance purchase options for early access to events
  • Exclusive ticket inventory for sold-out events
  • Automated charity donation tracking and transparency
  • One-click hotel booking with hidden pricing revealed via email
  • Interactive city hotspots guide for event attendees
  • User reviews with social media sharing (Facebook/Twitter)
  • SEO-optimized blog with categorized content
  • Email marketing integration for promotional campaigns

Technology Stack

Drupal 8
Webform
Search API
MySQL
Apache Solr
Bootstrap

Third-Party Integrations

  • PayPal API
  • Social media platforms (Facebook/Twitter)
  • Email marketing service
  • Hotel booking APIs

Non-Functional Requirements

  • High scalability for peak event sales
  • Low-latency search functionality
  • PCI-DSS compliant payment security
  • Responsive mobile-first design
  • 99.9% system uptime SLA

Expected Business Outcomes

The platform will establish Evil Tickets as a market leader with thousands of monthly transactions, drive user growth through exclusive offerings, increase revenue via ancillary services (hotel bookings, charity features), and enhance brand loyalty through social engagement tools.

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