Development of a Scalable Member Experience Platform for Health Finance Sector

The client operates multiple member portals utilizing various technologies, resulting in an outdated, non-scalable digital ecosystem. The existing platform struggles to deliver high-performance, seamless experiences for hundreds of thousands of users, impeding operational efficiency and member satisfaction. There is a critical need to modernize the digital foundation to support growth, enhance user experience, and streamline content management.

A large national health finance organization seeking to modernize its digital member engagement ecosystem.

• Achieve a page load time of 500ms or less to enhance user experience.
• Transform and onboarding 200,000+ member accounts onto the new platform.
• Implement over 50 robust APIs to support integrations and data exchange.
• Establish a scalable and flexible infrastructure capable of adapting to market changes and growth.
• Improve administrative content management processes for efficiency.
• Deploy a performant, secure, and maintainable frontend framework supporting complex integrations.

• Responsive, mobile-first user interface delivering fast, consistent member experiences
• Migration to a cloud-based infrastructure ensuring scalability and resilience
• A modern frontend framework supporting modular, component-based development
• Integration with multiple Single Sign-On (SSO) providers, tax document systems, cloud object storage, and an internal API ecosystem
• Implementation of a headless Content Management System for efficient content updates
• Caching systems, pipeline automation, containerized deployment, and log aggregation/monitoring for robust operations
• Administrative content management interface designed to streamline workflows

• Multiple Single Sign-On (SSO) providers for secure authentication
• Tax document management systems
• Cloud object storage for content and document hosting
• Internal API systems for data exchange with core business systems
• Monitoring and log aggregation services

• Page load times of 500ms or less to ensure high performance
• Support for over 200,000 user accounts with smooth performance
• Scalable infrastructure capable of handling future growth and market demands
• Secure architecture with robust authentication and data protection
• Easy manageability for content administrators and support teams

The implementation of a modern, scalable, and high-performance member platform is expected to significantly improve user satisfaction, with fast page load times (less than 500ms), enabling over 200,000 member accounts to operate seamlessly. The new API integrations (over 50) will enhance operational efficiency and data connectivity, positioning the organization to adapt quickly to market changes, reduce content management time, and support future growth initiatives.