Development of a Scalable Last-Mile Logistics Platform with Process Automation and Mobile Optimization

The client faces challenges in ensuring timely and cost-effective last-mile deliveries across a high volume of orders, managing complex processes involving multiple stakeholders, and maintaining system stability and user experience amid rapid growth. They require support for existing platforms, process automation, and mobile app stability to meet increasing customer expectations and operational demands.

A rapidly growing logistics company specializing in last-mile delivery solutions, serving multiple retail clients with a focus on efficiency and customer satisfaction.

• Integrate and support a mature logistics platform connecting retailers, drivers, and fleet operators to facilitate over 2 million monthly deliveries.
• Redesign user interfaces and enhance user experiences for web and mobile applications to improve stability, usability, and efficiency.
• Develop a new cross-platform mobile application for drivers using a mobile framework that allows rapid deployment and consistent performance across devices.
• Implement process automation for core logistics workflows using modern orchestration tools, capable of handling over 150,000 process instances per month, reducing operational processing time by at least 20%.
• Ensure real-time transparency and collaborative workflow processing across teams.
• Achieve system reliability and performance improvements, including reducing mobile app crash rates to less than 1/30th of previous levels and decreasing app download size by over two-thirds.

• Order processing dashboard for operations staff to manage, assign drivers, and plan delivery routes.
• Mobile application for drivers enabling order confirmation, status updates, barcode scanning, and real-time communication.
• Customer-facing tracking website allowing end-users to monitor delivery status and request delivery changes.
• Process orchestration engine to automate core workflows, capable of handling high process volumes with transparency.
• Data analytics and reporting tools for monitoring system performance and operational metrics.

• Existing warehouse and logistics management systems
• Real-time GPS and route optimization services
• Barcode scanning and package tracking systems
• Customer communication platforms for notifications

• Handle over 150,000 process instances per month with real-time processing
• Mobile app stability with crash rate below 1/30th of previous levels
• App download size reduced by more than two-thirds to optimize performance
• High security standards for data privacy and process integrity
• System availability and uptime of at least 99.9%

The implementation of an automated, scalable last-mile logistics platform is expected to significantly improve efficiency by reducing operational process times by at least 20%, enhance system stability and user experience, support over 2 million deliveries per month, and provide real-time process transparency. These improvements will lead to increased customer satisfaction, better resource utilization, and support company growth towards serving larger retail networks.