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Development of a Scalable IoT Network Management SaaS Platform with Remote Device Governance and Real-Time Monitoring

yalantis

Information technology

Manufacturing

Telecommunications

Enterprise IoT Network Management Challenges

Existing IoT management tools require manual, local gateway configuration, limiting scalability for enterprise deployments with geographically dispersed, hard-to-access devices. Lack of centralized remote management capabilities hinders operational efficiency and customer support effectiveness.

About the Client

Manufacturer of IoT devices and software solutions for network management

Strategic Project Goals

Develop a cloud-native SaaS platform for enterprise-scale IoT network automation
Enable remote device provisioning, monitoring, and maintenance
Implement self-service capabilities for network administrators
Enhance customer support through real-time diagnostics and remote access
Ensure robust security with role-based access control and data protection

Core System Functionalities

Remote gateway configuration and firmware updates
Real-time device status monitoring with map visualization
Bulk device onboarding and job processing
Role-based access control system
Integrated ticketing and support communication channel
API integrations for third-party systems

Technology Stack Requirements

Serverless cloud architecture (AWS/Azure)

Microservices-based design

Message queuing systems (e.g., RabbitMQ, Kafka)

Containerization (Docker/Kubernetes)

Real-time data processing frameworks

System Integration Needs

Cloud provider APIs (AWS IoT Core, Azure IoT Hub)
Third-party monitoring tools
Identity providers (SSO/SAML)
Payment gateways for SaaS billing
Device communication protocols (MQTT, CoAP)

Critical Non-Functional Requirements

Horizontal scalability for 100,000+ devices
99.99% uptime SLA
Real-time data processing under 500ms latency
Enterprise-grade encryption (AES-256)
Automated failover and disaster recovery
Compliance with GDPR and ISO 27001

Expected Business Outcomes

Enable enterprise clients to reduce device management overhead by 70% through automation, improve first-contact support resolution rates by 60%, and achieve 50% faster time-to-market for IoT deployments. Platform-as-a-service capabilities will create new revenue streams while role-based security features enhance compliance with industry regulations.