Development of a Scalable Internal Analytics Dashboard for Hospitality Sector

The client operates a network of hotels facing difficulties in consolidating diverse data sources, gaining real-time insights, and optimizing guest experiences amid rising competition and operational complexity.

A midsize hotel chain seeking to enhance data visibility and operational efficiency through a custom analytics platform.

• Develop an internal analytics dashboard that provides real-time operational and guest analytics
• Improve decision-making efficiency through customizable data visualization tools
• Enhance scalability to support future hotel chain expansion
• Achieve measurable improvements in operational KPIs such as occupancy rates and guest satisfaction scores
• Ensure data security and compliance with industry standards

• Real-time data integration from property management, booking, and POS systems
• Customizable dashboards tailored to different managerial roles
• Advanced data visualization including charts, maps, and trend analysis
• Automated reporting and alert notifications for key operational metrics
• User role management with secure access controls
• Data export and sharing capabilities

• Property Management Systems (PMS)
• Point of Sale (POS) systems
• Booking engines
• Customer feedback and review platforms
• Revenue management tools

• System scalability to support data growth and user load up to 10,000 concurrent users
• High system availability with 99.9% uptime
• Data encryption at rest and in transit
• Compliance with data privacy standards such as GDPR
• Response time under 2 seconds for standard dashboards

The implementation of a unified analytics dashboard is expected to significantly improve operational visibility, enabling a 15% increase in occupancy rates, a 10% reduction in operational costs, and enhanced guest satisfaction scores through data-driven service improvements, ultimately driving increased revenue and competitive advantage.