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The client faced operational inefficiencies due to lack of transparency in cargo loading processes, including driver navigation delays, manual paperwork, language barriers, and poor shipment tracking. These issues caused frequent shipping delays, contractual penalties exceeding $2M annually, and low customer satisfaction.
A multinational logistics company with warehouse facilities across Europe, specializing in international shipping of electrical equipment and home appliances via third-party services.
The solution is projected to reduce contractual penalties by $2M annually, improve operational visibility by 32%, decrease check-in time by 48%, and increase customer satisfaction by 27% through automated workflows, real-time tracking, and multilingual communication tools.