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Development of a Scalable Digital Platform for a Growing Restaurant Chain
  1. case
  2. Development of a Scalable Digital Platform for a Growing Restaurant Chain

Development of a Scalable Digital Platform for a Growing Restaurant Chain

angrynerds.co
Food & Beverage
eCommerce
Advertising & marketing

Challenges Faced by Expanding Food Service Businesses in Digital Engagement

The client operates a successful restaurant chain experiencing rapid growth, but their existing digital presence is limited to a static, single-page website with minimal functionality. They need an advanced, extendable digital solution that enables intuitive management of menus, locations, and news, integrates social media channels, and provides a user-friendly mobile application. Additionally, the client requires a flexible content management system that allows for easy updates without app resubmission, ensuring consistent engagement across platforms and supporting future scalability.

About the Client

A rapidly expanding restaurant chain specializing in fast-casual dining experiences with multiple locations nationwide, requiring a comprehensive digital presence to support growth and customer engagement.

Goals for Developing a Comprehensive Digital Solution

  • Create an engaging, visually appealing website that seamlessly showcases menu offerings, locations, and latest news updates.
  • Implement a user-friendly content management system (CMS) enabling non-technical staff to easily update website content, menus, and news.
  • Develop cross-platform mobile applications for iOS and Android, incorporating core functionalities such as menu browsing, location finders, and news feeds.
  • Integrate social media updates from platforms like Facebook, Instagram, and YouTube into a unified section on the website and app.
  • Include a nutrition calculator feature in the mobile app to display macrocomponents and caloric information for menu items.
  • Ensure the digital platform architecture is designed for easy future extensions and scalability, supporting ongoing growth and feature additions.

Core Functional Requirements for the Digital Platform

  • Content management system for menus, locations, news, and other content that supports easy updates without app resubmission
  • Responsive, visually appealing website with sections for menu, locations, news, and social media updates
  • Cross-platform mobile applications (iOS and Android) with functionalities including menu browsing, location search, news updates, and nutrition calculator
  • Social media feed integration aggregating content from multiple platforms into a single updates page
  • Nutrition calculator feature within the mobile app to inform users of macrocomponents and calories
  • Backend API support for mobile and website interactions, ensuring real-time data synchronization

Recommended Technologies and Architectural Approaches

.NET Core or similar backend framework for content management and API development
Swift (iOS) and Java/Kotlin (Android) for native mobile app development
Rest API for communication between frontend and backend
Responsive web design principles for website development
Content management system supporting easy content updates

External Systems and Data Integrations

  • Social media APIs (Facebook, Instagram, YouTube) for content aggregation
  • Nutrition database for accurate macrocomponents and caloric information in the app
  • Location services API for store finder functionality

Key Non-Functional Requirements to Ensure Performance & Scalability

  • High scalability to accommodate business growth and increasing user traffic
  • Responsive performance across devices and network conditions
  • Secure data handling and user privacy compliance if personal data is involved
  • Ease of content management to enable non-technical staff updates without requiring app resubmission
  • Availability and uptime targets suitable for mission-critical digital services

Projected Business Benefits and Impact of the Digital Platform

The proposed digital solution aims to improve customer engagement and operational efficiency by providing an up-to-date web presence and mobile apps. Key expectations include increased customer interaction through social media and nutrition features, streamlined content management, and support for ongoing scalability to match business growth. The system is expected to enable faster updates, enhance brand visibility, and contribute to increased foot traffic and sales as a result of improved digital outreach.

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