Development of a Centralized HR Management System for Franchise-Driven Hospitality Business

The client, a sizable international restaurant operator and franchiser, experiences difficulties in managing employee data uniformly across multiple franchise locations. The lack of a centralized HR system hampers efficiency, data consistency, and real-time access, hindering scalability and growth initiatives.

A large international restaurant chain operating numerous franchise locations, seeking to streamline employee data management across all outlets.

• Establish a centralized HR database to unify employee information across all franchise outlets.
• Enable secure creation, editing, and removal of employee data through an intuitive interface.
• Integrate the HR system seamlessly with existing enterprise systems for streamlined operations.
• Improve data accuracy, accessibility, and compliance reporting capabilities.
• Support scalable user management to accommodate future franchise growth.
• Reduce administrative overhead and enhance operational efficiency.

• User interface for creating, editing, and deleting employee records with role-based access control.
• A secure centralized database to store comprehensive employee data including personal, employment, and payroll information.
• Authentication integration with enterprise identity providers for secure login (e.g., Microsoft Authentication Library).
• Role-specific dashboards for HR managers and franchise administrators.
• Audit trails and version control for data modifications.
• Reporting and data export functionalities for compliance and analysis.
• Responsive design for accessibility across devices.

• Existing HR or payroll systems for data synchronization
• Identity management systems for user authentication and authorization
• Analytics and reporting tools for data insights

• System scalability to handle growing franchise network without performance degradation.
• High security standards to protect sensitive employee data, including data encryption in transit and at rest.
• Reliability and availability to ensure 99.9% uptime.
• Responsive performance to support quick data retrieval and updates.
• Compliance with relevant data privacy regulations (e.g., GDPR, local labor laws).

The new centralized HR management platform aims to significantly improve data consistency, operational efficiency, and regulatory compliance. Anticipated outcomes include a reduction in administrative processing time, increased data accuracy, and enhanced ability to scale franchise operations efficiently.