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Development of a Scalable Core Policy and Claims Management System for NorthStandard Insurance

future-processing.com

Insurance

Logistics

Maritime

Challenges in Legacy System Modernization and Data Migration

NorthStandard required a replacement for its outdated core policy and claims system that could not meet evolving business needs, lacked integration capabilities, and contained complex legacy data requiring cleansing and migration.

About the Client

A global marine insurance provider formed from the merger of North of England P&I Association and The Standard Club, serving maritime clients with $800M annual premiums and 700+ employees.

Modernization Goals for Enhanced Operational Efficiency

Replace legacy systems with a bespoke, scalable core management solution
Streamline workflows for international teams handling policy, claims, and financial transactions
Ensure seamless integration with ERP, CRM, and document management systems
Achieve zero-critical-defect go-live through rigorous testing and collaboration

Core System Functionalities and Features

Automated policy administration workflows
Claims processing and adjudication tools
Data cleansing and migration utilities
Third-party system integration APIs
User feedback-driven enhancement framework

Modern Technology Stack Requirements

State-of-the-art enterprise technologies

Cloud-native architecture

DevOps toolchains

Critical System Integrations

ERP finance system
CRM platform
Document management solution

System Quality Attributes

Enterprise-grade security with regular penetration testing
High scalability for global operations
99.9% system uptime SLA
Regulatory compliance (GDPR, financial reporting standards)

Operational Efficiency and Business Growth Impact

Enables efficient handling of 390M GT maritime coverage through streamlined workflows, reduces operational costs via automated data management, and supports long-term innovation through modular architecture and agile development practices.