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Development of a Scalable Broker Management Platform for Medicare Contracting

streaver.com

Insurance

Healthcare

Information Technology

Challenges in Medicare Contracting Data Management

The US Medicare Advantage market faces significant inefficiencies due to manual data management across 800+ insurance carriers and FMOs. Handling 2.3M+ annual contracts results in time-consuming, error-prone processes that hinder operational efficiency and stakeholder collaboration.

About the Client

A SaaS company specializing in backoffice solutions for Medicare Advantage market contracting processes

Objectives for the New Broker Management Platform

Create a unified platform for end-to-end contract management
Reduce manual data entry errors by 70%
Improve processing speed for 2.3M+ annual contracts
Implement a multi-tenant architecture for scalability
Enhance user experience through modern interface design

Core System Functionalities

Lead generation and tracking system
Digital contract management workflow
Real-time document collaboration tools
Automated enrollment processing
Multi-tenant administration dashboard
API integrations for carrier networks
Error detection and correction mechanisms

Technology Stack Requirements

Next.js with TypeScript

TailwindCSS

Framer Motion

Recoil state management

Hasura GraphQL

Redis caching

Docker microservices

AWS cloud infrastructure

System Integration Needs

Real-time document editing (Slate/Yjs)
Video/audio communication (Vonage API)
Error tracking (Sentry)
Third-party carrier databases
Electronic signature services

Non-Functional Requirements

Support 10x concurrent user growth
99.9% system uptime SLA
HIPAA compliance for healthcare data
Sub-200ms API response times
Automated CI/CD pipelines

Expected Business Impact of the Platform

Implementation of this platform is projected to reduce contract processing time by 60%, decrease administrative costs by 40%, and enable 3x faster onboarding of new brokers and carriers. The modernized system will support rapid scaling while maintaining compliance with healthcare regulations.